Data-driven, technology-enabled services for students

Data-driven, technology-enabled services for students

The AMOSSHE winter conference 2019 explores how Student Services leaders in higher education can use data and technology effectively to enhance the student experience, retention and success.

AMOSSHE members can find the event resources here:

Members only

Through workshops and presentations led by sector leaders, this conference explores topics including:

• Using data to develop Student Services interventions and demonstrate their impact.
  
• Joining up data to create informed, strategic responses.
  
• Using technology to deliver services that traditionally have been face-to-face.
  
• Monitoring student progress to identify risk and implement proactive support.
  
• Developing Student Services processes to respond to the implications of student data.
  
• Technology for accessible learning and teaching.
  
• How technology can enhance the student experience (for example induction, transitions, wellbeing).
  
• Supporting students off-campus (distance learning students, degree apprenticeships, placements).
  
• Understanding how students use technology, and their relationship with their own learner analytics.
  

Location, time and prices

This one day conference takes place at the Mercure Cardiff Holland House Hotel, 24 to 26 Newport Road, Cardiff, CF24 0DD.

If you're planning to stay at the hotel the night before the event (7 February), you can get a discounted rate of £79 bed and breakfast. Contact the hotel directly and quote ‘AMOSSHE’ to get this rate. Please note that AMOSSHE has only secured ten rooms at this rate, and they're available on a first-come, first-served basis. Other great discounts are available through online booking sites, but these may be for a limited time.

You are welcome to join us for a complimentary drinks reception the night before the conference, from 18:00 to 20:00 on Thursday 7 February 2019. This is an opportunity to network with your fellow delegates and AMOSSHE members in advance of the main event.

Registration opens at 09:00 on 8 February 2019, and the first session starts at 09:30. The conference finishes at 16:30.

Here are the delegate prices (which include lunch):

• AMOSSHE named member - £195 (log in to access this rate)
  
• Member colleague (non-member, but an employee of an AMOSSHE member organisation) - £205
  
• Non-member (individuals, not-for-profit organisations and higher education providers not associated with AMOSSHE) - £245
  
• Corporate non-member - £275
  

You don’t need to pay VAT for AMOSSHE events. Before booking, please read our booking terms and conditions.

Programme

Time	Session	Room
09:00	Registration and refreshments.	Calon Lobby
09:30	Welcome and context Nicole Redman (Vice Chair Operations, AMOSSHE and Director of Student & Academic Services, University of East London) and Simon Lee (Executive Member, AMOSSHE and Deputy Director Resilience, Sport and Wellbeing, Teesside University) introduce the conference.	Calon 1
09:40	Student Services and learning analytics: today and tomorrow What do learning analytics mean for the Student Services mission to enhance the student experience? Sarah Davies (Head of higher education and student experience, Jisc) gives an overview of how learning analytics intersects with the work of Student Services, and discusses its potential for future approaches. Learn about how higher education providers in the UK and internationally are currently using student data and learning analytics to shape interventions for retention and student support. Then look to the future to explore how learner analytics can be extended to support wellbeing and mental health, and focus and enhance many aspects of your Student Services practice.	Calon 1
10:30	The development of learning analytics at Nottingham Trent University: case study With learner analytics development becoming increasingly important within the higher education sector, and learner metrics becoming more important in the context of the Teaching Excellence Framework, Ed Foster (Student Engagement Manager, Nottingham Trent University) talks through one institution's journey in implementing learner metrics within Student Services. The session looks at how the university has had to adapt processes, particularly for front line staff (especially tutors) referring to student support services, and how this is changing the support process and the challenges that remain.	Calon 1
	AI the answer? Introducing Deakin Genie, your personal assistant Deakin University in Australia has developed its own artificial intelligence software called Deakin Genie: a voice-controlled smartphone app designed to make students feel supported, organised and in control throughout their studies. It's the student’s personal assistant, which provides access to learning resources, an easy way to access the right support staff, 24/7 Q&A service and more. In this session William Confalonieri (Chief Digital Officer, Deakin University) will (virtually) talk you through the development and impact of this new wave of support, exploring how Deakin Genie is responding to student need in a way that reflects students' growing use of technology, and how the data behind it is being utilised to enhance the student experience.	Calon 2
	Supporting staff to support students through the use of an online toolkit In 2017 AMOSSHE funded a project for the University of the Highlands and Islands to develop a digital toolkit to help staff support students with mental health conditions. This includes a range of resources and information to help encourage staff to engage in students' mental health. The toolkit has been extremely successful for the institution over the past year. This session provides an overview of the toolkit and an update on its development and impact, especially in supporting distance learner students and those on placements, and how this could be replicated within your institution.	Caernarfon Suite
11:15	Refreshments, networking and exhibition time.	Calon Lobby
11:45	Engaging students with learning analytics: fears and desires Learning analytics promises to enable a more personalised learning environment and empower students to make data-informed decisions during their learning journeys. However, the understanding of learning analytics and the interest in exploiting digital data to support learning varies across stakeholders. The cross-European project SHEILA (Supporting Higher Education to Integrate Learning Analytics) engaged students, teachers and senior managers directly to understand their interests and concerns about learning analytics. Based on the research findings, the SHEILA framework was developed to assist the process of policy and strategy formation in the higher education sector. In this session, Dr Yi-Shan Tsai (University of Edinburgh) highlights the discrepancies in the perceptions of learning analytics among different stakeholders, and how the SHEILA framework can be utilised to enhance the data-driven support for students in higher education.	Calon 1
	We’ve enhanced the estate – now what? The advent of £9,000 fees saw a heavy investment in the sector in new and refurbished buildings. Whilst these went some way to improving the student experience, issues remained around inefficient processes and poorly delivered information. In recent years we have seen investment shift from the physical estate to the virtual. Peter Tinson (Executive Director, ucisa - Universities and Colleges Information Systems Association) highlights a number of examples of ways in which higher education providers have utilised technology to improve the student experience.	Calon 2
	Leveraging an existing app to engage and support students This session explores how Student Services can reach and engage students through an app that they’re already using. In 2018 OneVoice (a joint venture between Arrk Group and the National Union of Students) launched their TOTUM app, which enables Students' Unions to engage and support students through national and local student discounts, events, location-based notifications and groups. This year OneVoice plans to expand the app's functionalities to include ID facilities and finance tools. Students at most UK universities are already using the app, building a data picture to help hone a bespoke experience for each student. In this session Anne Lawson and Jason Welch (OneVoice) explore case studies and ideas about how Student Services and Students' Unions can work together to utilise TOTUM to enhance student support and engagement.	Caernarfon Suite
12:35	Data and ethics: personalisation for targeted information and support vs the right to anonymity / privacy Adi Latif (Accessibility and Usability Consultant, AbilityNet) discusses some of the ethical questions raised in this ‘post GDPR’ world around how higher education providers opt to collect, store and use student data to improve the student experience and outcomes. Explore how the data landscape has changed in recent years, how fast it has moved, and how it will continue to do so. Consider the kinds of data that are collected, measured and analysed in higher education today, and also what's coming down the track. Review the methods of collecting data, passive and active, and how this can affect student engagement and behaviours. Debate the positives of all the technological advances and availability of data, versus some of the legal and ethical questions around data collection and the potential negative impacts of focusing on ‘averages’ and ‘algorithms’ when considering a diverse student body. Also, in this age of perfectionism, can this level of micro-measurement push students, who already place themselves under extreme pressure to succeed, over the edge?	Calon 1
	Using digital messaging to support student wellbeing: case study Sam Cooke (Student Services Advisor - Health and Wellbeing, University College Birmingham), Ross Loveitt (President, University College Birmingham Guild of Students) and Clare Bradshaw (Executive Manager, UniHealth) present a case study about how one higher education provider worked with a third party to support student wellbeing through digital messaging. Explore how this approach can deliver flexible, personalised 'constantly present' support for students through engaging visual content, in order to promote positive wellbeing and tackle key barriers to student engagement with support services. Learn about the measurable impact of these interventions on student engagement rates and patterns of participation, and how students responded to and engaged with this approach.	Calon 2
	Using event apps for student induction: case study Kirsty MacInnes (Head of Student Enquiries, Advice and Events, Glasgow Caledonian University) presents a case study about using a third party events app to enhance student induction for the last two years. Learn about the advantages, pitfalls and impact of this approach from a Student Services perspective, including how to develop the basic app for your unique needs, how to employ it effectively, the impact in terms of student uptake and engagement, and possible future directions for this approach.	Caernarfon Suite
13:20	Lunch.	Calon Lobby
14:20	Developing a joined-up approach to student wellbeing This practical workshop explores how to use learning analytics to support a joined-up approach to student wellbeing across Student Services and academic staff, looking at ethics, data flows and processes. Work with Professor Martin Hall (Martin Hall Facilitation), David Lewis (Senior Analytics Consultant, Jisc) and Jisc colleagues to explore this area in depth, find out about some suggested approaches to GDPR compliance in this space, and think through how you can make the best use of the data. Review your current processes and how to adapt them to employ rich student data, and help shape Jisc's future work in the process.	Calon 1
	Technology and wellbeing: AI powered therapist anyone? Adam Tweed (Service Development Manager, AbilityNet) discusses the positive and negative aspects of the age of technology upon mental health in general, and specifically in the student population. Then Adam explores some of the technology-powered services that have traditionally been delivered face to face, and discusses the convenience and anonymity of online-delivered support and therapy, extending to the advent of artificial intelligence or chatbot-powered therapists. Debate the benefits, application and limitations of these approaches within wellbeing programmes, and how higher education providers can leverage these to supplement and complement existing provisions.	Calon 2
	Embedding inclusive learning technologies Diversity and Ability (DnA), a social enterprise specialising in agile educational and well-being technologies, has been collaborating with various higher education providers on inclusive practice initiatives, with a specific focus on inclusive learning technologies. In this session Adam Hyland (Campaigns Director) gives an insight into these initiatives and the positive impact they have made in terms of inclusion, retention, attainment and widening participation. Find out how these initiatives can be integrated into your institutional culture, and how agile inclusive learning technologies can be used to benefit all staff and students, including international students and those who have not disclosed a disability through conventional channels.	Caernarfon Suite
15:15	Refreshments, networking and exhibition time.	Calon Lobby
15:40	Student data: key questions and potential answers David Kernohan (Associate Editor, Wonkhe) explores the state of student data in the higher education sector: what do we actually know, what's on the horizon, what can it tell us, and how meaningful is it?	Calon 1
16:30	Close.

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