Presentation
At a time of financial constraints and growing student needs, enhancing wellbeing services without additional cost is both a challenge and a necessity. In this session, Middlesex University shares their experience of transforming a Wellbeing Service within just four months, delivering significant improvements in accessibility, efficiency, and impact for students.
This session takes you through the journey, outlining the key strategies and change management tools that enabled Middlesex University to streamline processes and optimise resources without financial investment. From mapping the student support journey to implementing continuous improvement frameworks, the session highlights the practical steps the team took to enhance service delivery while maintaining quality and responsiveness.
This session provides insights into overcoming sector-wide challenges, demonstrating how small but strategic changes can create meaningful improvements. You’ll gain practical takeaways on process improvement, student-centred service design, and fostering a culture of continuous enhancement within your own institution. By sharing their learning and the positive impact seen so far, the Middlesex University team hopes to inspire others to reimagine their wellbeing provision— ensuring that even in challenging times, universities can continue to support students effectively and sustainably.