Resource library

This session, led by Kim Patrick (Head of Student Support and Residential Life, University of Westminster) and Kristy Robinson (Assistant Head of Student Services - Wellbeing, University of Sunderland in London) explored the importance of clinical thinking beyond conventional clinical contexts, especially given the heightened attention to workplace wellbeing during the pandemic. Incorporating clinical expertise into leadership teams is advantageous for both staff and students.

This session, led by Charlotte Stewart (Inclusion, Diversity & Disability Manager, Buckinghamshire New University) provided leaders and Student Services colleagues with a concise overview of disability inclusion and practical steps to initiate cultural change within their institutions.

This session by Jenny Clough (Director of Student Services) and Nahida Shabbir (Deputy Director of Student Services - Education) from Manchester Metropolitan University shared recent experiences of the Student Services Executive Group and leadership team in developing a new Student Services strategic plan, which aligns with and delivers university strategies and key performance priorities while prioritising the delivery of collaborative, supportive and accessible services for all students.

Hayley Borrett (Head of Wellbeing Services) and Joana da Silva (Interim Head of Student Services) from Harper Adams University discussed the implications for staff colleagues involved in fitness / support to study processes, including setting boundaries, offering support, developing confidence to use processes, managing the expectations of academic colleagues, and communications / training for personal tutors.

Here is the organisational chart for the University of Worcester's Careers and Employability Services. 

Here is the organisational chart for the University of Roehampton London Careers and Placements. 

Here is the organisational chart for the Plymouth Marjon University's Careers Services. 

Here is the organisational chart for the Newman University's Careers Services. 

Here is the organisational chart for the Liverpool Hope University's Careers and Employability Services. 

Here is the organisational chart for the Cardiff University's Student Futures. 

Here is the organisational chart for the University of Bradford's Careers and Employability Services. 

Here is the organisational chart for the University of Edinburgh's Support and Wellbeing Services. 

Here is the organisational chart for the Newcastle University's Support and Wellbeing Services. 

Here is the organisational chart for the Liverpool John Moores University's Support and Wellbeing Services. 

Here is the organisational chart for the Lancaster University's Counselling and Mental Health Services. 

Here is the organisational chart for the Falmouth Exeter Plus' Student Support Services. 

Here is the organisational chart for the Bath Spa University's Wellbeing Services. 

Here is the organisational chart for the Bangor University's Support and Wellbeing Services. 

Here is the organisational chart for the University of Edinburgh's Disability & Learning Services. 

Here is the organisational chart for the University of Law's Support Services. 

Here is the organisational chart for Newcastle University's Student Health & Wellbeing Services.

Here is the organisational chart for the University of Bath's Disability Services. 

Here is the organisational chart for the University of Sunderland's Student Services. 

Here is the organisational chart for the London School of Economics and Political Science's Student Services.

Kerry Shepherd and Tom Cheater (Minerva) discussed developing the confidence to take the next step in your Student Services career journey, tackling impostor syndrome, and recognising the developmental value of what you do.

As part of any recruitment process, it’s important to know who you are, what you’re ‘selling’ and how to create maximum positive impact. During this session Tessa Harrison (GatenbySanderson) explored how you can shape your career and skills ‘narrative’, identify gaps and learn some tips and techniques for how to make your CV / supporting statements work harder for you.

Amy Low (Service Delivery Director, AbilityNet) discussed how to take a structured approach to designing ‘in’ inclusive ways of working for your team to help them weather every storm.

Gareth Hughes (Charter Content Development Lead and Psychoeducation Lead) and Rosie Tressler (CEO) from Students Minds focused on your relationship with staff wellbeing. The last few years have been challenging for leaders of Student Services and new pressures continue to arise, so it’s critical that we discuss the cultures we’re in and shape.

This session by Roshan Israni (Deputy Chief Executive, UCEA - Universities and Colleges Employers Association) focused on the importance of integrating employee experience as part of the overall people strategy, and highlighted some of the work that higher education providers are undertaking to ensure that staff wellbeing is central to their work in this area.

Former AMOSSHE member Lisa Banks (Primary Care Network Manager, Torentum Primary Care Network) provided insights about NHS structures, roles, primary care networks and more, reflecting on her learning from working in Student Services to help you understand how things look and work from the other side.

Here is the job description and person specifications relating to a Faith Advisor, submitted by AMOSSHE members.