Resource library

As part of the National Conference, this session discussed a new partnership between Solutionpath StREAM and Symplicity Advocate to bridge teaching and learning departments with Student Services.

This session, led by Nicole Holt (Director, Student Experience and Support) and Victoria Owen (CRM Student Product Owner) from University of Salford explored strategies for effectively managing such transformative change, aiming to enhance the experiences of both students and staff.

This session led by Ananda Geluk (First Year Transitions Manager, University of Galway) covered the journey from concept to delivery of the Cara virtual assistant in the University of Galway, which recently won the 2023 Times Higher Education Award for Technological or Digital Innovation of the year

Sara Baldwin and Gary McGladdery highlighted recent work involving the development of a Trusted Emergency Contact (TEC) option at enrolment to support interventions with students who have disengaged from their studies or are presenting to academic staff / support services at risk.

This professional development webinar, presented in partnership with TASO (Centre for Transforming Access and Student Outcomes in Higher Education), helped participants build awareness and knowledge of the Student Mental Health Evidence Hub, including its evidence-based toolkit, examples of practice and evaluation guidance.

Lizzie Dunford (Senior Associate, Bevan Brittan LLP) gave an overview of Universities UK’s recent guidance about sharing personal data in harassment cases.

In November 2020 AMOSSHE asked members to contribute information about digital poverty in the context of Student Services, including what digital poverty means, the student groups impacted, and Student Services measures to tackle the issue.