07 Nov 2024

Guidance on compassionate communication

The UK government Department for Education’s HEMHIT (Higher Education Mental Health Implementation Taskforce) has created guidance on compassionate communication in higher education.

It sets out a new commitment for academic and behavioural processes, one that is supported by the Office of the Independent Adjudicator for Higher Education.

The principles:

Address feedback from students and parents.
Draw on good practice from the HE sector in the UK and beyond
Enable HE providers to offer a good balance of support and challenge to their students.
Address the timing and content of communications, inclusivity, organisational culture, and continuous review.
Are brought to life by case studies from HE organisations across the UK (scroll down page).